Technical Support

Choice Office Locations

St. Thomas - Al Cohen's Mall - Havensight St. Thomas, VI 00802 (340) 774-0024
St. Croix - Peter's Rest Mall, Suite 6 Christiansted St. Croix, VI 00820-5803 (340) 778-8669

Contact Tech Support

Phone: (340) 774-0024
Email: choicetech@choice.vi Technical Support

Monday – Friday 8:00 AM - 9:00 PM
Saturday 10:00 AM - 7:00 PM

Is Choice DSL as reliable as cable or dial-up?

Absolutely! In some cases Choice wireless Internet is more reliable. With Choice you’ll enjoy an always-on, always-secure connection. Choice service is not dependant on a telephone line so you don’t have to worry about loosing service if your phone goes out or tying up your phone when you are on the internet.

I’m not sure about this wireless technology, how does Choice get me connected?

I’m not sure about this wireless technology, how does Choice get me connected?
Choice uses state-of-the-art wireless technology to transmit signals to and from your modem on fully licensed and protected frequencies. Your connection is always on and always secure.

What issues could impact my ability to receive Choice signals?

You must be within the Choice service area to receive the signal and must have clear line-of-sight to the tower from your location. It is rare, but possible, to be within the coverage area but not able to receive a signal due to unusual geography or to be within the coverage area but not adequately receive signal due to unexpected circumstances.

If you have metal window screens or bars on your windows you may not be able to receive an optimum signal. In some cases you may need to position your modem in a different location in your home or business. Placing your modem by an open window will help ensure optimum service.

*Note: there are plans to expand our coverage areas with new towers. Watch for announcements in your local papers.

How does Choice’s speed compare to dial-up and other high-speed providers?

Choice offers multiple packages to best serve your needs. Our fastest package provides a broadband connection of 1.024 Mbs. That’s 25 times faster than typical dial-up.

Is it easy to set up my own Choice service?

Yes! There is no software to download and no technician to wait for. Just go to the "How It Works Page" and follow the simple instructions. If you have problems, call our technical support team and we will be happy to help you.

How secure is the connection? Is it more secure than a cable or wireless service from other providers?

Your Choice connection is very secure. That’s because Choice wireless uses transmission protocols with a built in secure wireless data transmission standard. In addition, Choice wireless operates exclusively within the FCC licensed frequency spectrum. Since Choice is the only operator permitted to transmit within this frequency spectrum, you can be certain that the connection is secure and free from interference. Other operators transmit in common carrier unlicensed frequency spectrums which make them vulnerable to interference, scanning and packet interception.

What if I’m unsure of how much speed I will need or want to change my package?

No problem! With Choice DSL you can upgrade your package on the phone with no activation or change fees. Just ask one of our Customer Service Representatives to help you pick the package that is right for you.

What if I have more than one computer? Can I connect all of them to the service at the same time?

Certainly. Using a router or wireless access point, multiple users can be online at the same time. We can help you understand the best way to connect multiple computers.

How do I set up Outlook Express to check my email?

Quick Configuration for Outlook Express in Windows XP

• In Outlook Express, click on Tools and then Accounts.
• In the Internet Accounts dialog box, click on Add, and then on Mail.
• In the Display Name box, type the name you want others to see when you send a message, and then click Next
• In the E-mail Address box, type the e-mail address for the account you are using in this format (lower case sensitive): Example format: {E-mail Username@viaccess.net}, and then click Next.
• Under E-mail Server Names, select POP3 incoming mail server.
• The mail server names are: Incoming mail: pop.viaccess.net and the outgoing mail: smtp.viaccess.net (or pop.islands.vi & smtp.islands.vi for those customers that have an e-mail address ending in @islands.vi)
• Enter your fully qualified Account/User name (lowercase sensitive) in the Account name. Example: johnsmith@viaccess.net
• Enter your Password (lowercase sensitive) in the Account Password box and then click next, then Finish.
• Under Outgoing Server check the box that says ‘My server requires authentication.’
• Click the button to the right that says ‘Settings’
• In the window that comes up click on the option that says ‘Use the same settings as my incoming server.’
• Click ‘apply’ and OK as necessary to close all the open windows and you should be all set-up and ready for email. (Certain advanced or other configurations might require different settings. For help with those, please, contact our Help Desk at 774-0024, option ‘1’ or ask the operator for the Help Desk.)
• To edit an existing mail account, highlight account and click on Properties on the right hand side.
• Make sure you have the internet account at the mail tab and it has in pop.viaccess.net. The mail type is the default and the connection is (Any available).

What is an IP address?

It is very similar to your home address. Every computer that communicates over the Internet is assigned an IP address. This address uniquely identifies the device and distinguishes it from other computers on the Internet.

A static IP address is a number that’s assigned to a computer by an Internet service provider to be its permanent address on the Internet. Dynamic IP addressing, or DHCP, provides a different IP address each time you connect to the Internet. Dynamic IP addresses are kept in a pool and are assigned on a first-come, first-served basis.

Where can I find the Weather Page?

We will soon be adding a page of quick links, local weather, and other information you may need. Our new site is a growing project, so keep checking back.

I think I have a computer virus. What do I do?

Try reading about Viruses.

I'm not surfing very fast. Is my connection to Choice okay?

Take the Speed Test

Why is my computer acting strangely/How often should I reboot my computer?

Many users report that general connection problems clear up after rebooting their machines, especially those running Windows 95, 98 or ME. Rebooting your computer once a day is okay.

When do I use my qualified username vs. my (unqualified) username?

Use your qualified username to access and configure email and dial-up Internet. Use your (unqualified) username when uploading your website via FTP or with an FTP client.

 

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