Dear Choice Customer:

For years Choice has provided wireless technologies to over 65% of the Islands, offering both TV and broadband Internet services. While our broadband Internet business is strong and getting better every day, for the past five years our TV business has been operating at a substantial loss. We have explored every available option to make TV a viable and affordable service, along with efforts to identify a buyer or new service provider. The continued increases in programming costs and network upgrades necessary to support new technologies, like high definition programming and more advanced set top boxes, would have necessitated excessive price increases to our customers and made our services unaffordable. Consequently, we find ourselves sadly having to tell you that Choice will be discontinuing TV programming service effective 5/31/2009. We regret any inconvenience and hardships this may cause you.

Choice does remain fully committed to continuing and expanding our broadband Internet business and maintaining our “Best in the USVI” ranking. With a singular purpose, Choice is looking to the future and focused on bringing the very best products to our clients as we continue to provide the premier wireless data service to our community. Currently, Choice is completing major new investments in our data network capacity and performance. Customers should expect to experience faster speeds and additional services beginning in April.

We thank you for your loyal patronage over the years and are committed to serving you for all your data and Internet broadband needs.

Most Sincerely,
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David J. Haddow
Chief Executive Officer
Choice Communications, LLC

Note: Choice encourages customers to drop off equipment at the Choice office for proper disposal in accordance with environmental regulations (please see the TV equipment disposal options below). We also have personnel ready to address any customer billing and service issues, and handle deposits refunds.

EQUIPMENT DISPOSAL

recycleAs you may be aware, electronic equipment may be composed of recyclable and/or hazardous materials that should not be thrown in the trash. As you terminate your TV programming service with Choice on or before 5/31/2009, please act responsibly and dispose of your equipment in an environmentally-friendly manner by returning it to Choice. DO NOT THROW AWAY YOUR TV RECEIVER BOX OR REMOTE. In accordance with Choice’s policy of corporate responsibility and in order to preserve the environment of our beautiful islands, please return your TV equipment for proper disposal as follows:

  1. Upon termination of your Choice service, bring your TV set top (receiver) box, remote, and any other Choice TV equipment to the lobby of your nearest Choice location.
  2. Place them in the receptacle designated for return/recycling.
  3. The set top box has a unique identifier, so that Choice staff will be able to note the return of your equipment on your account.

For additional information regarding the disposal of electronic equipment, please visit the Environmental Protection Agency (EPA) at http://www.epa.gov/e-Cycling/basic.htm

NEW TO CHOICE?
If you recently joined Choice, credit for TV sign-up fees will be issued as follows:

Days since sign-up
  
Sign up fees credited
30 days or less
  
100%
31-60 days
  
75%
61-90 days
  
50%
91-120 days
  
25%

Our TV broadcast will cease on 5/31/2009, and in order to receive TV programming, you should seek out a new service provider before 6/1/2009. For your convenience, here is a list of local service providers:

Innovative (www.innovativecable.com)
779-9999

DISH Network
Satellite Entertainment Service
779-1588

Orbitron Earth Stations (STX)
773-4716

S&R Telecommunications
775-1234

Direct TV (www.directv.com)
(888) 777-2454

Regarding your account:

  • If you have recently experienced some programming outages, credit will be issued on your next bill.
  • Choice will continue TV service and billing through 5/31 and not beyond. Should you choose to terminate your TV service sooner, simply drop off your Choice TV equipment at your local Choice office and billing will cease as of that date.
  • Original deposits will be returned in a timely manner, once service has been properly terminated and any remaining charges have been reconciled.